Penn Power Group – “We Fix Trucks”
By Ron Brandt, VP Sales and Marketing, Penn Power Group
Without doubt we do fix trucks…over the last 5 years Penn has repaired or installed OEM and aftermarket equipment on thousands and thousands of commercial vehicles of all sizes and uses. Our capabilities and level of expertise are well known and provides the benchmark for service excellence in Pennsylvania and New York State. The Penn Power Group (formerly Penn Detroit Diesel – Allison) will celebrate its 66th year in business in 2016. During that time we have grown dramatically and now have 11 primary branch locations and 2 local service operations. Growth of this magnitude is possible only by a dedication to excellence and the recognition that customer service is critical to any success we achieve. It’s clear our strength is centered in the knowledge and capabilities we possess to serve fleets and individuals operating Detroit Diesel, Mercedes, MTU, Allison and Carrier equipment. Penn is unique in our approach to service. Our 215 factory certified technicians, backed by a knowledgeable complement of certified OEM equipment trainers, are constantly schooled in their craft. As such they are recognized as the experts in installation, diagnosis and repair of our core product lines. In total Penn has 170 fully equipped service bays filled with absolute state of the art machinery and computers loaded with the latest OEM analytic data. We operate 155 field service trucks providing “on site” repair and maintenance to our fleet customers. We have a greater capability and desire to work to accommodate our customers’ needs than ever before.
Penn’s real strength resides in our dedicated work force of 565 employees. Each possesses a singular approach to service and follow up. All understand the importance of good relations and strive every day to provide the best vendor/customer experience possible. In 2017 Penn will have completed installation of a Customer Relationship Management tool. This device will promote open dialog within the entire company and allow our branches and field sales force to work hand in glove to address important issues affecting our customers. However communications alone cannot provide a best in class experience. Achieving this distinction takes hard work and attention to detail. Both qualities are present in abundance within the Penn business model. We invite you to use Penn for your next service requirement…you will enjoy the experience!
Captions:
Detroit Diesel engine techs Mike Steel and Greg Koontz along with VP of Sales Ron Brandt review progress on an engine overhaul in Penn's Bedford, Pa location.
Brian Vanderwoude - one of Penn's many certified Carrier technicians - works at a customer's site from a Penn mobile service vehicle.
Penn's expert service writers such as Luke Sours in Philadelphia update customers in "real time" as their equipment is repaired.